management consultancy

CUSTOMER EXPERIENCE AUDIT 


Many organisations are still wondering how they can offer a great customer experience.


For a customer experience to be great, amongst other things, it must be  differentiated, it has to be consistent across locations and channels and it has to create value for your existing and potential customers. 


We help organisations define and understand their current customer experience by conducting an in-depth audit. As a result this enables us to identify where improvements can be made in order to deliver a great and unique customer experience that turns customers into supporters and advocates. 

Professional TRAINING

 


The need to effectively train individuals and teams is growing in importance and each area of an organisation is expected to deliver even greater value by each passing day. 

However many organisations understand the need for training excellence but seldom have the budget or business case to drive effective and practical training needs forward.

​We can help companies develop business cases and deliver practical training. In order to provide maximum value to our clients, we only a limited range of training courses:

1. Consulting 101 2. Building and managing teams 3. Effective leadership and influence

An overview of our client offerings and services

Customer experience EXCELLENCE

 

Once the customer experience audit is completed,  by leveraging our experience and expertise, we can enable our clients to deliver exceptional customer experience.


Working collaboratively with our clients, we understand and deliver exceptional customer service across traditional and digital channels.


In this space, we have delivered customer experience excellence for a number of companies including FTSE 100 companies as well as independent high street stores.

STRATEGY DEVELOPMENT

 

Many organisations have leading and / innovative products and services but at times they struggle to effectively go to market with these products and services.


We understand what our clients are trying to achieve and tailor our approach accordingly. 


We have delivered numerous strategic projects and in the process have built strong experience in this area.  


For example, we recently delivered a market entry project for a Fortune 100 technology company and developed a corporate proposition from the ground up for a FTSE 100 company. 

we listen and understand what our clients are trying to achieve. Only then do we tailor our approach and work in a collaborative manner with our clients to ensure they achieve their objectives effectively and efficiently.